Have a question? We are here to help.
Check out the most common questions our customers asked. Still have questions ? Contact our customer support.
How will I know when it’s time to change filters?
You’ll notice reduced flow, a change in taste, higher TDS reading (for RO/DI), or a digital monitor/pressure drop indicator on certain systems.
Do your systems work for both city and well water?
Yes. We offer dedicated solutions for chlorine/chloramine in city water and iron, sediments, hardness, and tannins in well water.
Can I install the system myself?
Many homeowners install our whole-house, RO, and sediment systems themselves. For softeners and complex setups, we recommend a licensed plumber for best long-term performance.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What is your return policy?
All products purchased from our website may be returned within 14 days of purchase for a full refund less shipping costs, no questions asked. International return orders may be subject to return shipping fees. To initiate such a return please contact us.
Do you provide filtration systems for businesses?
Yes. LiquaGen engineers RO/DI, commercial softeners, and high-capacity filtration systems for restaurants, car washes, laboratories, aquariums, hydroponics, beverage/ice production, and industrial use.







