FAQ

Frequently Asked Questions

What is Reverse Osmosis Water Technology?

Reverse Osmosis Technology involves the process in which water pressure is made to push water molecules through a 0.0001 micron semi permeable membrane. The long sheets of the membrane made up of thin film composite are rolled up in a circular manner. These sheets are made available in different shapes for processing varying amounts of water. RO Technology is basically carried out to reduce the salt content of water.

Is packaged drinking water safe for health?

Most of the manufacturing units producing packaged drinking water not only have an unhygienic environment but are also without a BIS certification. Moreover, instead of using and then disposing off the PET, they are refilled for quite a few number of times, making the bottle unsterile and leaving behind possibilities for microbial contamination. Hence, canned water is not recommended for daily use. Such water fails to provide the human body with the necessary minerals and often, becomes the cause behind osteoporosis.

How is purified water different from bottled water?

Water that is purified through a proper purifier is 100% pure and free from all kinds of physical, chemical and microbiological impurities. Alongside, it poses no chance of recontamination and hence, is at its purest form at the time of use. Bottled mineral water, on the other hand, has chances of recontamination especially, when there is a lack in the application of the quality control measures. Bottled mineral water is also quite expensive and therefore, not suitable for daily consumption.

What is (GPD)?

This stands for Gallons Per Day. Reverse osmosis systems are sized in the amount of gallons they will produce in one day, or a 24 hour period. The membrane will purify 70-80% of the GPD membrane depending on the water quality, pressure, and weather. For example A 50 GPD system would produce 35-40 gallons per day.

Is it true that R.O systems waste a lot of water?

It depends on how you define the term waste. The RO system purifies the water and washes away impurities. This is not only in water systems but most water-using appliances. We use water to wash clothes, to flush toilets, to take showers. A reverse osmosis system uses more water then consumed. But it does not waste enough water to see the difference on your water bill. The system only uses the water when it is filling up the tank. Once the tank is filled the system automatically shuts off and no water runs to drain

What is the annual maintenance cost of a Reverse Osmosis system?

It depends on how you define the term waste. The RO system purifies the water and washes away impurities. This is not only in water systems but most water-using appliances. We use water to wash clothes, to flush toilets, to take showers. A reverse osmosis system uses more water then consumed. But it does not waste enough water to see the difference on your water bill. The system only uses the water when it is filling up the tank. Once the tank is filled the system automatically shuts off and no water runs to drain

Return & Cancellation

100% satisfaction guaranteed | Hassle free return

We stand behind everything we sell. If you are not satisfied with your LiquaGen purchase, you can return it for a replacement or refund. Items must be sent back within 14 days of delivery. Used or installed items are not refundable. If the item is damaged or defective please notify us within 72 hours of delivery. You must have a proof of purchase (store receipt, gift receipt, shipping invoice, or member purchase history) for all returns and exchanges.

Cancellation Policy

If you have placed a LiquaGen Internet or phone order that you wish to change or cancel, please contact us within 24 hours of placing your order. Once your order has been shipped, you will receive a full refund for the value of the merchandise only (including applicable tax); shipping and handling will not be refunded.

Shipping Information

Shipping within the United States

All LiquaGen orders placed before 4:45 p.m. (Pacific Time) are shipped the same business day. If we are unable to ship your order within 1 business day, you will be contacted via phone, e-mail or both. Majority of shipments reach within 2-3 business days depending on the location.

Products from Alaska, Hawaii, Puerto Rico, Guam and A.P.O. addresses will ship via USPS Priority Mail and will have additional shipping charges.

We do not inflate shipping rates, however in order to save you money we will gladly combine shipping on orders with more than one item whenever possible. Checkout automatically combines the shipping charges.

International Orders

Import duties, taxes, brokerage fees and charges are not included in the item price or shipping charges. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing the product. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.

We do not mark merchandise values below value or mark items as “gifts” – US and International government regulations prohibit such behavior.
International buyers need to know they may be responsible for customs fees and experience longer shipping times due to customs-related delays.
Please ensure that your ship-to address is the address on file with your credit card company as we do not ship international orders where the ship to and bill to addresses are different.

We will provide tracking numbers for ALL shipments. Every item includes a detailed installation manual – if required we will be happy to guide you through each the installation process. . If in any doubt, please call or email us with your questions and we will provide a rapid response