Our Industry-Leading Warranty  

Built to Last. Backed by LiquaGen.

At LiquaGen, we stand behind the quality and reliability of every water treatment system we manufacture. Our commitment to exceptional products and customer satisfaction is supported by comprehensive manufacturer warranties, lifetime technical assistance, and a dedicated support team ready to help.

1. Manufacturer's Limited Lifetime Warranty Against Defects 

LiquaGen warrants to the original end-user purchaser that qualifying whole-house water filtration systems, water softeners, and salt-free water conditioners will be free from defects in materials and workmanship throughout the covered lifetime of the system under normal residential use.

Covered components include:

• System tanks and housings.

• Fittings and connectors.

• Bypass valves and mechanical control valves.

• Inlet and outlet heads.

• Qualifying salt-free conditioning media.

• Other designated structural components supplied with the original system.

The Limited Lifetime Warranty applies to eligible components for as long as the original purchaser owns and uses the system at its original installation location, subject to the terms and exclusions outlined below.

Components with separately specified warranty periods are governed by their respective coverage terms.

2. Whole-House Filtration & Salt-Free Conditioning Systems

Manufacturer's Limited Lifetime Warranty

LiquaGen whole-house water filtration and salt-free conditioning systems are covered against manufacturing defects in qualifying components under normal operating conditions.

Filtration Performance Guarantee

Eligible LiquaGen whole-house carbon filtration systems may carry a performance guarantee of six (6) years or one million (1,000,000) gallons, whichever occurs first, where expressly specified for the product.

Any such guarantee applies only to the contaminants and reduction levels identified in the applicable product specifications and is subject to proper installation, maintenance, and incoming water quality requirements.

Private Well Water Conditions

For systems installed on privately owned wells, incoming water must meet the manufacturer's recommended operating specifications.

Certain water conditions may require pretreatment, including:

• Hydrogen sulfide: Water containing sulfur gas or a noticeable rotten-egg odor.

• Oils and contaminants: Substances capable of coating or fouling filtration and conditioning media.

• Elevated copper: Concentrations exceeding 1.30 mg/L where restricted by the system's specifications.

• Iron and manganese: Concentrations that may cause oxidation, fouling, or reduced media performance.

Where these conditions exist, appropriate pretreatment is recommended before installation.

Damage or performance failure caused by water conditions outside the system's published specifications is not covered under this warranty.

Customers are encouraged to contact LiquaGen for assistance with water testing and pretreatment recommendations.

3. Additional Component Warranties

Certain LiquaGen components are covered under the following limited warranty periods:

Component	Warranty Period
Qualifying whole-house system components	Limited Lifetime
Qualifying salt-free conditioning media	Limited Lifetime
Retention and mineral tanks (14 inches or larger)	10 Years
Solid-state electronic control heads	7 Years

All coverage applies to defects in materials and workmanship under normal operating conditions.

4. Reverse Osmosis (RO & RODI) System Warranty

Five-Year Limited Manufacturer's Warranty

LiquaGen warrants its qualifying Reverse Osmosis (RO) and Reverse Osmosis Deionization (RODI) systems against defects in materials and workmanship for five (5) years from the original delivery date.

Covered components include system housings, mounting brackets, fittings, structural assemblies, and qualifying non-consumable internal components.

Component-Specific Coverage

Component	Warranty Period
RO/RODI system housings and structural components	5 Years
Mounting brackets, fittings, and connectors	5 Years
Automatic shut-off valves	3 Years
Check valves	3 Years
Manual valves	3 Years
Filters, membranes, cartridges, and DI resin	Manufacturing Defects Only

Filters, membranes, cartridges, and filtration media are consumable items and are not covered against normal wear, exhaustion, or performance reduction resulting from usage or water quality.

However, manufacturing defects existing at the time of delivery are covered.

Lifetime Technical Support: All LiquaGen RO and RODI systems include complimentary lifetime technical assistance for installation guidance, troubleshooting, maintenance recommendations, and general product support.

5. Individual Filters, Cartridges & Replacement Media

LiquaGen replacement filters, cartridges, membranes, and filtration media are consumable products and do not carry a standard extended manufacturer warranty.

These products are covered against manufacturing defects existing at the time of delivery.

Normal filter exhaustion, clogging, reduced performance due to water conditions, and expected wear are excluded.

If a customer experiences an unexpected issue, LiquaGen encourages them to contact our support team. We will review the concern and work toward a reasonable resolution whenever possible.

6. Our Six-Month Satisfaction Guarantee

Your Satisfaction Is Our Priority

We are confident in the quality and performance of our systems. That's why eligible LiquaGen-branded water filtration systems purchased directly from LiquaGen are backed by our Six-Month Satisfaction Guarantee.

Customers may request a return within six (6) months of the original purchase date, subject to the following conditions:

• Unused Systems: Subject to a 15% restocking fee. Return shipping is the customer's responsibility.

• Used or Installed Systems: Subject to a 25% restocking fee and inspection upon return. Return shipping is the customer's responsibility.

• Defective Systems: Our technical support team will evaluate and troubleshoot the reported issue. If a qualifying manufacturing defect is confirmed and a return for refund is approved, LiquaGen will provide a prepaid return shipping label, waive applicable restocking fees, and issue a full refund of the eligible product purchase price.

All returns require prior authorization from LiquaGen.

The Six-Month Satisfaction Guarantee is separate from the manufacturer's warranty and does not limit any rights provided under an applicable warranty or law.

7. Warranty Limitations & Exclusions

LiquaGen warranties do not cover defects, damage, or failures resulting from:

1. Improper handling, physical damage, negligence, misuse, abuse, or modifications that cause damage.

2. Accidents or environmental events, including fire, flooding, freezing, lightning, or natural disasters.

3. Improper installation, transportation, storage, or failure to follow manufacturer instructions.

4. Inadequate maintenance, including failure to replace filters, membranes, or media according to recommended service intervals, where such failure causes damage.

5. Operation outside the manufacturer's recommended water quality, temperature, pressure, or flow-rate specifications.

6. Normal wear, consumable depletion, or damage caused by incompatible replacement components.

7. Commercial or industrial use of systems specifically designated for residential applications, unless otherwise authorized.

LiquaGen recommends using genuine LiquaGen replacement components to maintain proper performance and compatibility. Use of third-party parts does not automatically invalidate warranty coverage; however, damage caused by incompatible or defective replacement components is excluded.

8. Warranty Terms & Conditions

The following conditions apply to all LiquaGen limited manufacturer warranties:

1. Original Ownership: Unless otherwise specified, warranty coverage applies to the original purchaser and is non-transferable. Limited Lifetime Warranty eligibility is tied to ownership and use of the system at its original installation location, subject to applicable law.

2. Warranty Commencement: Coverage begins on the original product delivery date. Proof of purchase or other reasonable verification may be required.

3. Proper Maintenance: Products must be installed, operated, and maintained according to the manufacturer's instructions. Damage resulting from neglected maintenance or operating conditions outside published specifications is excluded.

4. Warranty Claims: Customers must contact LiquaGen and obtain a Return Merchandise Authorization (RMA) before returning products for warranty evaluation.

5. Repair or Replacement: For verified manufacturing defects, LiquaGen will repair or replace the covered component, or provide another remedy required by applicable law.

6. Shipping Responsibilities: Authorized warranty replacements will generally be shipped by standard freight. Expedited shipping requested by the customer may incur additional charges. Return shipping responsibilities will be determined according to the applicable warranty and legal requirements.

7. Installation Costs: Unless required by law or expressly stated otherwise, LiquaGen is not responsible for third-party plumbing, installation, removal, or reinstallation expenses.

8. Limitation of Liability: To the extent permitted by law, LiquaGen's monetary liability under this limited warranty shall not exceed the original purchase price of the affected product. LiquaGen shall not be liable for incidental or consequential damages where such exclusions are legally enforceable.

9. Implied Warranties: Any applicable implied warranties are preserved as required by law. Where permitted, their duration is limited to the duration of the applicable express limited warranty.

10. Governing Law: These warranties are governed by applicable federal law and the laws of the State of California, without limiting mandatory consumer protections. LiquaGen may revise warranty terms for future purchases without retroactively reducing existing warranty rights.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

9. Warranty Claims & Customer Support

At LiquaGen, our goal is to make the warranty process straightforward, transparent, and customer-friendly.

If you experience an issue with your system, please contact our support team with your order information, product details, and a brief description of the concern.

Our technical specialists will review the issue, provide troubleshooting assistance where appropriate, and help determine the best available resolution.

Even when an issue falls outside warranty coverage, we remain committed to working with our customers and exploring reasonable solutions whenever possible.

LiquaGen

Phone: (951) 530-4020
Email: sales@liquagen.com
Website: www.liquagen.com

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The LiquaGen Promise

Premium Water Technology. Protection You Can Trust.

We believe exceptional customer service should last long after your purchase. From installation guidance to ongoing technical assistance, LiquaGen is committed to supporting the performance and reliability of your water treatment system.

Because better water deserves better support.