Return & Cancellation

LIQUAGEN REFUNDS AND RETURN POLICY

This LiquaGen Refunds and Returns Policy ("Policy") applies to factory-direct purchases of LiquaGen products made by consumers from LiquaGen Water Technology, Corp. ("LiquaGen"). By purchasing any product from LiquaGen you agree to this Policy.

90-Day "Hassle Free Return Policy"

We stand behind everything we sell. If you are not satisfied with your LiquaGen purchase, you can return it for a replacement or refund. Items must be sent back within 90 days of order placement. Used or installed items are not refundable unless the product is defective which is confirmed and troubleshooted by our technical team. If the item is damaged or defective please notify us within 72 hours of delivery. You must have a proof of purchase (store receipt, gift receipt, shipping invoice, or member purchase history) for all returns and exchanges. 3rd party based purchases follow policies set by the marketplaces.

Return Policy

1. You have 90 calendar days to return a product, which begins on the day your order is placed.
2. All returns shipped to LiquaGen require prior authorization from LiquaGen and a clearly-labeled Return Authorization Code ("RAC") on the outside of the return shipment package. This code entitles you to a full refund of the purchase price for the product(s) you ordered, no questions asked
3. Ensure that the product you are returning is repackaged with all the "in the box" components and documentation that was included when you received it.
4. You are responsible for the return shipping costs on all products.
5. You are responsible for the cost of insuring the product during return shipping.
6. This offer is only applicable for products purchased directly from www.liquagen.com. Refunds will be sent to the original method of payment within 15 business days of receipt of the returned product.

Refunds

1. For authorized returns, LiquaGen will initiate a full refund (purchase price excluding shipping and handling) when the product is received at LiquaGen. All product ship free, but on a returned item the shipping cost incurred by LiquaGen is deducted from the refund. The shipping price is waved upon checkout.
2. Your Return Authorization Code will be identified and marked as received.
3. The package will be inspected to confirm that it contains everything included with the product.Your refund will be initiated according to the original payment type(s) for the order. Refunds will be sent to the original method of payment within 15 business days of receipt of the returned product.