These Terms and Conditions of Use ("Terms") apply to the LiquaGen Water Technology Corp. website located at www.liquagen.com The Site is the property of LiquaGen Water Technology Corp. and its licensors ("LiquaGen"). By using the Site, you agree to these Terms; if you do not agree, do not use the Site.
LiquaGen reserves the right, at its sole discretion, to change, modify, add, or remove portions of these Terms, at any time. It is your responsibility to check these Terms periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms, LiquaGen grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.
LiquaGen offers online features, products, and services through the Site that may have additional guidelines, terms, and agreements. If these Terms are inconsistent with the additional guidelines, terms, or agreements, those additional guidelines, terms, or agreements will control.
By using the Site, you are communicating with us electronically and are thereby consenting to receive communications from us electronically. We may communicate with you via email or by posting notices on the Site. Your use of the Site constitutes your consent that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on or made available through the Site, such as text, graphics, logos, button icons, images, videos, audio clips, documents, and data is the property of LiquaGen or its content suppliers and is protected by United States and international copyright laws.
See a non-exhaustive list of trademarks or trade dress in use by LiquaGen at: http://www.liquagen.com/marks. In addition, graphics, logos, page headers, button icons, scripts, product names, product model numbers, and service names included in or made available through the Site are trademarks or trade dress of LiquaGen in the United States and other countries. LiquaGen's trademarks and trade dress may not be used in connection with any product or service that is not LiquaGen's, in any manner that is likely to cause confusion, or in any manner that disparages or discredits Aquasana. All trademarks not owned by LiquaGen that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by LiquaGen
RISK OF LOSS
All purchases of physical items from LiquaGen are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
LICENSE AND ACCESS
Subject to your compliance with these Terms, LiquaGen or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the Site. This license does not include any resale or commercial use of the Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of Aquasana.com or its contents; or any use of data mining, robots, or similar data-gathering and extraction tools. All rights not expressly granted to you in these Terms are reserved and retained by LiquaGen or its licensors, suppliers, publishers, rightsholders, or other content providers. Neither the Site, nor any part of the Site, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without LiquaGen's express written consent. You may not frame or utilize framing techniques to enclose any part of the Site. You may not use any meta tags or any other "hidden text" utilizing LiquaGen's trademarks or trade dress without the express written consent of LiquaGen. You may not misuse the Site. You may use the Site only as permitted by law. The licenses granted by LiquaGen terminate if you do not comply with these Terms.
The Site includes online cart and checkout which allow you to purchase products online. If you are under 18, you may only use the Site with the permission of a parent or guardian.
LiquaGen does not specifically solicit or market to children. In accordance with the Children's Online Privacy Protection Act of 1998, a child under the age of 13 shall not register as a user, nor shall the child enter personal information on the Site. In the event LiquaGen receives verification that it has collected and published personal information from an individual under the age of 13 without parental consent, LiquaGen will delete that information from the Site as soon as is reasonably practical.
LIQUAGEN REFUNDS AND RETURN POLICY
This LiquaGen Refunds and Returns Policy ("Policy") applies to factory-direct purchases of LiquaGen products made by consumers from LiquaGen Water Technology, Corp. ("LiquaGen"). By purchasing any product from LiquaGen you agree to this Policy.
90-Day "Hassle Free Return Policy"
We stand behind everything we sell. If you are not satisfied with your LiquaGen purchase, you can return it for a replacement or refund. Items must be sent back within 90 days of order placement. Used or installed items are not refundable unless the product is defective which is confirmed and troubleshooted by our technical team. If the item is damaged or defective please notify us within 72 hours of delivery. You must have a proof of purchase (store receipt, gift receipt, shipping invoice, or member purchase history) for all returns and exchanges. 3rd party based purchases follow policies set by the marketplaces.
- You have 90 calendar days to return a product, which begins on the day your order is placed.
- All returns shipped to LiquaGen require prior authorization from LiquaGen and a clearly-labeled Return Authorization Code ("RAC") on the outside of the return shipment package. This code entitles you to a full refund of the purchase price for the product(s) you ordered, no questions asked
- Ensure that the product you are returning is repackaged with all the "in the box" components and documentation that was included when you received it.
- You are responsible for the return shipping costs on all products.
- You are responsible for the cost of insuring the product during return shipping.
- This offer is only applicable for products purchased directly from www.liquagen.com. Refunds will be sent to the original method of payment within 15 business days of receipt of the returned product.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors to the Site may post reviews, comments, photos, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing upon intellectual property rights, or otherwise injurious or objectionable to any party, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or links. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of the posted content. LiquaGen reserves the right (but bears no obligation) to remove or edit such content. If you do post content or submit material, and unless we indicate otherwise, you grant LiquaGen a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant LiquaGen and sublicensees the right to use the name that you submit in connection with such content. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify LiquaGen for any claims resulting from content you supply. LiquaGen has the right but not the obligation to monitor and edit or remove any activity or content. LiquaGen takes no responsibility and assumes no liability for any content posted by you or any third party.
Effective Date: JULY 3RD, 2016
In connection with your use of the Services, you may provide personal information to us in various ways. The types of personal information we may obtain include:
Contact information, such as name, company name, title, phone number, zip or postal code, and email and postal address;
information used to create your online account and other account-related information (such as username and password, security questions and answers and any content you choose to store in your account);
product registration information, including model number, serial number, type of installation, and date of installation;
product setup and registration information, such as the name/description of your LiquaGen product, the location where you install your product, and adjustments you make to the product setup;
technical information about your LiquaGen product, such as your product’s model, serial number, barcode and software version;
information about your LiquaGen product configurations, including but not limited to water heater and boiler or water treatment appliance configuration, settings (including temperature, fan speed, voltage and pump information), operating status, run time information, leak information, fault history and service notices;
payment information, such as name, billing address and payment card details (including card number, expiration date and security code), which is collected and stored by a third-party payment processor on our behalf;
age, date of birth, and federal, national or other government-provided identification number;
details you provide through contests and surveys;
information contained in blog post comments and product reviews you submit;
social media information, such as social media handles, content and other data shared with us through third-party features that you use on our Services (such as apps, tools, payment services, widgets and plug-ins offered by social media services like Facebook, Google+, Instagram, LinkedIn, Twitter, and YouTube) or posted on social media pages (such as our social media page or other pages accessible to us);
other personal information contained in content you submit, such as through our “Contact Us” feature or customer support tools, current employment.
You are not required to provide this information but, if you choose not to do so, we may not be able to offer you certain Services and related features.
Automated Collection of Data
When you use our Services or open our emails, we may obtain certain information by automated means, such as browser cookies, Flash cookies, web beacons, device identifiers, server logs, and other technologies. The information we obtain in this manner may include your device IP address, domain name, identifiers associated with your devices, device and operating system type and characteristics, web browser characteristics, language preferences, clickstream data, your interactions with our Services (such as the web pages you visit, links you click and features you use), the pages that led or referred you to our Services, dates and times of access to our Services, and other information about your use of our Services. We also may receive your device’s precise geolocation and other information related to your location through GPS, Bluetooth, WiFi signals and other technologies for certain purposes listed below, such as to provide you with our Services. Your device may provide you with a notification when the Services attempt to collect your precise geolocation.
A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “Flash cookie,” also known as a local shared object, functions like a web cookie to personalize a user’s experience on sites that use Adobe Flash Player. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. We and our third-party service providers may use beacons in emails to help us track response rates, identify when our emails are accessed or forwarded, and for other purposes listed below.
These technologies help us (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with the Services; (3) tailor the Services around your preferences; (4) measure the usability of the Services; (5) understand the effectiveness of our communications; and (6) otherwise manage and enhance the Services.
To the extent required by applicable law, we will obtain your consent before placing cookies or similar technologies on your computer. You can stop certain types of cookies from being downloaded on your computer by selecting the appropriate settings on your web browser. Most web browsers will tell you how to stop accepting new browser cookies, how to be notified when you receive a new browser cookie and how to disable existing cookies. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu or by visiting www.allaboutcookies.org. Flash cookies typically cannot be controlled, deleted or disabled through your browser settings and instead must be managed through your Adobe Flash Player settings. To manage flash cookies, which we may use on certain websites from time to time, you can go to the Adobe Flash Player Support page available here. In addition, your mobile device settings may allow you to prohibit mobile app platforms (such as Apple and Google) from sharing certain information obtained by automated means with app developers and operators such as us. Our Services are not designed to respond to “do not track” signals received from browsers. Please note that without cookies or other automated tools we used to collect this type of data (such as geolocation data), you may not be able to use all the features of our Services.
Third-Party Web Analytics Services
Through our Services, we may obtain personal information about your online activities over time and across third-party apps, websites, devices and other online services. On our Services, we use third-party online analytics services, such as those of Google Analytics. The service providers that administer these analytics services use automated technologies to collect data (such as email address, IP addresses, cookies and other device identifiers) to evaluate, for example, use of our Services, to diagnose technical issues and to serve ads. To learn more about Google Analytics, please visit www.google.com/analytics/learn/privacy.html.
Online Tracking and Interest-Based Advertising
Through our Services and websites, both we and certain third parties may collect information about your online activities to provide you with advertising about products and services tailored to your individual interests. Where required by applicable law, we will obtain your consent for the processing of your personal information for direct marketing purposes. You may see our ads on other websites or mobile apps because we participate in advertising networks. Ad networks allow us to target our messaging to users considering demographic data, users’ inferred interests and browsing context. These networks track users’ online activities over time by collecting information through automated means, including through the use of browser cookies, Flash cookies, web beacons, device identifiers, server logs, web beacons and other similar technologies. The networks use this information to show ads that may be tailored to individuals’ interests, to track users’ browsers or devices across multiple websites and apps, and to build a profile of users’ online browsing and app usage activities. The information our ad networks may collect includes data about users’ visits to websites and apps that participate in the relevant ad networks, such as the pages or ads viewed and the actions taken on the websites or apps. This data collection takes place both on our Services and websites and on third-party websites and apps that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts.
To learn how to opt out of ad network interest-based advertising in the U.S., please visit www.aboutads.info/choices and http://www.networkadvertising.org/choices/. In the European Union, please visit www.youronlinechoices.eu.
How We Use the Information We Obtain
We may use the information we obtain through the Services to:
Provide our products and services to you;
establish and manage your account;
process and fulfill claims and orders in connection with our products and services, and keep you informed about the status of your order;
improve and customize your experience with the Services;
identify and authenticate you so you may use the Services;
send you notifications and alerts (including status updates and fault alerts) related to your use of our products and services, including our Con-X-Us app or iCOMM system;
send you newsletters and other communications if you sign up to receive them;
market our products to you and provide you with promotions, including special deals, coupons, discounts and chances to win contests;
communicate with you about, and administer your participation in, surveys and market research;
respond to your requests and inquiries and provide customer support;
manage career opportunities;
manage contractor and service provider relationships;
operate, evaluate and improve our business (including developing new products; enhancing and improving our Services; managing our communications; analyzing our user base and Services; performing data analytics and market research; and performing accounting, auditing and other internal functions);
protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
As required by applicable law, we use the personal information we obtain to comply with applicable legal requirements, carry out our contractual obligations and, as permitted by law, pursue our legitimate interests (such as managing our Services, performing data analytics, and operating, evaluating and improving our business). Otherwise, we obtain consent to process personal information. We also may use the information we obtain in other ways for which we provide specific notice at the time of collection. We may combine information we obtain about you (such as through our Services or from third parties) for the purposes described above.
We also may disclose information about you (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; (6) in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation); or (7) otherwise with your consent.
Your Rights and Choices
To the extent provided by applicable law, you may (1) request access to the personal information we maintain about you; (2) request that we update, correct, amend, erase or restrict the information; or (3) exercise your right to data portability, by contacting us as indicated below. Depending on your location, you may have the right to file a complaint with a government regulator if you are not satisfied with our response. Where provided by law, you may withdraw any consent you previously provided to us or object at any time to the processing of your personal information on legitimate grounds relating to your particular situation, and we will apply your preferences going forward. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to your information. To the extent permitted by applicable law, a charge may apply before we provide you with a copy of any of your personal information that we maintain.
Other Online Services and Third-Party Features
Our Services may provide links to other online services and websites for your convenience and information, and may include third-party features such as apps, tools, widgets and plug-ins (e.g. Facebook, Google+, Instagram, LinkedIn, Pinterest, Twitter, Vimeo and YouTube buttons). These services, websites, and third-party features may operate independently from us. The privacy practices of these third parties, including details on the information they may collect about you, are subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by us, we are not responsible for these third parties’ information practices.
Retention of Personal Information
How We Protect Personal Information
We maintain administrative, technical and physical safeguards designed to protect personal information we obtain through the Services against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Can change your personal information:
By emailing us
By calling us
How does our site handle
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking